24/7 PostgreSQL Support

When it is critical, you can count on us! 

Every moment your PostgreSQL database is down can lead to significant financial loss, missed opportunities, and compliance risks. Don’t let database issues put your business at risk – partner with us to ensure your PostgreSQL production environment is reliable, secure, and optimized for peak performance.

Our team of seasoned PostgreSQL experts is dedicated to providing top-tier support, with a focus on quick problem resolution, clear communication, and proactive maintenance.

Our Commitment to Support Customers

  • If PostgreSQL breaks in production, we will very quickly and efficiently help you get it back up. 
  • In case your workflow encounters a bug in PostgreSQL, we will give you a workaround and work with the community to fix the bug. 
  • If you can not wait for the next release to take the bug fix, as part of our consulting services, we will provide the fix to you as a patch. 
  • We will always follow your time zone, no matter where in the world you are. 
  • If you have virtualized servers, and hence a large number PostgreSQL instances, we will work with you to optimize your cost for support. 
  • Our experts will always be courteous and excellent in communications in order to get to the bottom of and resolve your issue quickly. 
  • Our technical experts will be as eager to hear from you and help you as our sales staff. We will never leave you hanging. 

Our Support Packages

We will design our support around YOU. The packages listed below are illustrations, we will be as flexible as you need us to be. 

Standard

Advanced

Premium

Hours

Business hours only

6am-10pm

24x7

Guaranteed Maximum Response Time

Sev 1

2 hours

1 hour

15 minutes

Sev 2

4 hours

2 hours

1 hour

Sev 3

6 hours

4 hours

2 hours

Latest Blogs

December 13, 2024

VACUUM FULL in PostgreSQL – What you need to be mindful of

If you have worked with PostgreSQL for a while, you have probably come across the command VACUUM FULL. At first…
December 10, 2024

Understanding Wait Events in PostgreSQL

As databases grow in size and complexity, performance issues inevitably arise. Whether it is slow query execution, lock contention, or…
December 4, 2024

3 Essential PostgreSQL Priorities for 2025

As IT budgets tighten and workloads increase, 2025 is the year to focus on maximizing PostgreSQL efficiency, security, and reliability.…