24/7 PostgreSQL Support

When it is critical, you can count on us! 

Every moment your PostgreSQL database is down can lead to significant financial loss, missed opportunities, and compliance risks. Don’t let database issues put your business at risk – partner with us to ensure your PostgreSQL production environment is reliable, secure, and optimized for peak performance.

Our team of seasoned PostgreSQL experts is dedicated to providing top-tier support, with a focus on quick problem resolution, clear communication, and proactive maintenance.

Our Commitment to Support Customers

  • If PostgreSQL breaks in production, we will very quickly and efficiently help you get it back up. 
  • In case your workflow encounters a bug in PostgreSQL, we will give you a workaround and work with the community to fix the bug. 
  • If you can not wait for the next release to take the bug fix, as part of our consulting services, we will provide the fix to you as a patch. 
  • We will always follow your time zone, no matter where in the world you are. 
  • If you have virtualized servers, and hence a large number PostgreSQL instances, we will work with you to optimize your cost for support. 
  • Our experts will always be courteous and excellent in communications in order to get to the bottom of and resolve your issue quickly. 
  • Our technical experts will be as eager to hear from you and help you as our sales staff. We will never leave you hanging. 

Our Support Packages

We will design our support around YOU. The packages listed below are illustrations, we will be as flexible as you need us to be. 

Standard

Advanced

Premium

Hours

Business hours only

6am-10pm

24x7

Guaranteed Maximum Response Time

Sev 1

2 hours

1 hour

15 minutes

Sev 2

4 hours

2 hours

1 hour

Sev 3

6 hours

4 hours

2 hours

Latest Blogs

April 15, 2025

Finding Bottlenecks and Avoiding Over-Optimization via Explain Plans

Performance optimization in a production database is important, but trying to over-optimize can make things more complicated without real improvements.…
April 7, 2025

SELECT FOR UPDATE – Reduce Contention and Avoid Deadlocks to Improve Performance in PostgreSQL

Relational databases are at the heart of countless applications around the world, from high-traffic e-commerce websites to enterprise resource planning…
March 11, 2025

When HASH partitioning works better than RANGE

I have always been a fan of RANGE partitioning using a date/time value in PostgreSQL. This isn't always possible, however,…