24/7 PostgreSQL Support
When it is critical, you can count on us!
Every moment your PostgreSQL database is down can lead to significant financial loss, missed opportunities, and compliance risks. Don’t let database issues put your business at risk – partner with us to ensure your PostgreSQL production environment is reliable, secure, and optimized for peak performance.
Our team of seasoned PostgreSQL experts is dedicated to providing top-tier support, with a focus on quick problem resolution, clear communication, and proactive maintenance.
Our Commitment to Support Customers
- If PostgreSQL breaks in production, we will very quickly and efficiently help you get it back up.
- In case your workflow encounters a bug in PostgreSQL, we will give you a workaround and work with the community to fix the bug.
- If you can not wait for the next release to take the bug fix, as part of our consulting services, we will provide the fix to you as a patch.
- We will always follow your time zone, no matter where in the world you are.
- If you have virtualized servers, and hence a large number PostgreSQL instances, we will work with you to optimize your cost for support.
- Our experts will always be courteous and excellent in communications in order to get to the bottom of and resolve your issue quickly.
- Our technical experts will be as eager to hear from you and help you as our sales staff. We will never leave you hanging.
Our Support Packages
We will design our support around YOU. The packages listed below are illustrations, we will be as flexible as you need us to be.
Standard
Advanced
Premium
Hours
Business hours only
6am-10pm
24x7
Guaranteed Maximum Response Time
Sev 1
2 hours
1 hour
15 minutes
Sev 2
4 hours
2 hours
1 hour
Sev 3
6 hours
4 hours
2 hours
Latest Blogs
June 10, 2025
Checklist: Is Your PostgreSQL Deployment Production-Grade?
One of the things I admire most about PostgreSQL is its ease of getting started. I have seen many developers…
Umair Shahid May 30, 2025
Understanding Split-Brain Scenarios in Highly Available PostgreSQL Clusters
High Availability (HA) refers to a system design approach that ensures a service remains accessible even in the event of…
Semab Tariq May 27, 2025
How to Upgrade Major PostgreSQL Versions: A Practical Production Guide
PostgreSQL versions follow a well-defined five-year support lifecycle. Each major release receives bug fixes, security patches, and minor updates for…
Warda Bibi 